Privacy Policy
This privacy policy (“Policy”) explains the policy regarding the collection, use, disclosure and transfer of your information by Nestavia Home Finance Limited, on its portal https://www.nestaviahomefin.com/ and its mobile applications (hereinafter collectively referred to as “Website” which term shall mean and include the website https://www.nestaviahomefin.com/ or the mobile applications or both, as the context may require).
About Nestavia Home Finance Private Limited (hereinafter “Nestavia” or “Company” or “We”)
Nestavia Home Finance Private Limited,a company Incorporated in 2024 under the provisions of the Companies Act, 2013 with CIN U64920TN2024PTC174499 and having its registered office at Unit 005 – Cowrks, 2nd FLoor, 2nd wing, Sterling Technopolis, No.4/293, Perungudi, Chennai – 600 096, Tamil Nadu, India to provide the best possible home financing solutions for potential home owners to experience the joy of home ownership with the primary objective of meeting a social need of encouraging home ownership by providing long-term finance in the semi-urban and rural areas. As a new age HFC with CRISP framework as core values in alignment with ESG framework, Nestavia envisions a world where every individual and family has a place to call home. Nestavia believes that home ownership is the foundation of strong communities, economic growth, and personal freedom. Nestavia’s mission is to empower people to achieve their dreams of home ownership through innovative financing solutions, exceptional customer experiences, and a commitment to integrity. With every loan, Nestavia is not just financing a home, but building a foundation for a brighter future.
The Policy forms an integral part of Nestavia’s Terms of Use on the Website (“Terms of Use”) and shall be read harmoniously with the Terms of Use. Capitalized terms which have been used here but are undefined shall have the same meaning as attributed to them in the Terms of Use and hence we strongly advise that the User should familiarize himself with the Terms of Use and thereafter access the Website.
The Policy is applicable to any person who accesses or avails the Website of Nestavia for the purpose of transacting, displaying or uploading information or views and also includes a person who participates in accessing/using the Website of Nestavia after completing the registration in order to create a User Account . The Policy shall also be applicable to any Person browsing the Website or any person who utilizes any of the Services offered by the Website, without the need or a requirement to create a User Account i.e. visits non-restricted portions of the Website.
In the Policy, references to ‘you’ means any person submitting any data or information to the Website. Nestavia respects the privacy of its User and is committed to protect it in all respects. In order to provide a personalised browsing experience, Nestavia may collect personal information from you by way of two methods (a) information supplied by you; and (b) information automatically collected while navigation (“Information”) .
The Policy is effective from the date and time you first access the Website in acceptance of the Terms of Use. Please read the Policy and Terms of Use carefully before accessing or using the Website and/or Services.
By accessing and/or using the Website, you consent to collection, storage, use, transfer, sharing and distribution of the Information you may provide (including any changes thereto as provided by you) and consent to the provisions of this Policy for any of the Services offered by Nestavia. If you do not want to be bound by the Policy, please do not use our Website.
Nestavia may receive and store any information you enter on the Website. When you register on the Website, We ask you to provide basic contact information such as your name, gender, age, address, pin code, contact number, occupation, interests and email address etc. When you register using your other accounts like Facebook, Instagram, Twitter, Gmail etc., We shall retrieve your registration information from such account to continue to interact with you and to continue providing the Services.
You can choose not to provide certain information but then you might not be able to take advantage of many of the Website’s features. We use the registration information that you provide for such purposes as responding to your requests and interests, customising your User Account for you, improving the Website and communicating with you, directly or through our affiliate.
We may collect additional information at other times, including but not limited to, feedback, comments, change of your content or email preferences, response to a survey, or any communications with Nestavia.
To improve the responsiveness of the Website for you, We may use “cookies”, or similar electronic tools to collect information to assign each User a unique, random number as a User Identification (User ID) to understand the User’s individual interests using the identified computer or device. Unless you voluntarily identify yourself through registration, We will have no way of knowing who you are, even if We assign a cookie to your computer or device. The only personal information a cookie can contain is the information you supply. A cookie cannot read data off your hard drive or device. Advertisers on the Website may also assign their own cookies to your browser (if you click on their ads etc.), a process that We do not control.
Cookies are small data files that We transfer to your computer. We use “session” cookies to keep you logged in while you use the Website, to better understand how you interact with the Website, and to monitor aggregate usage and web traffic information on the Website. We use “persistent” cookies to recognize you each time you return to the Website. We use this persistent cookie to remember your preferences and, if you create a User Account , to make your experience consistent after you register.
A User has the option of accepting or declining cookies from the Website by changing the settings of their web browser. The Website automatically accepts cookies, but you can change your settings. You can also use your browser settings or other tools to delete cookies you already have. Please be aware that some parts of our Website may not work for you if you disable cookies.
The Website servers automatically record information (“Log Data”) created by your use of the Website. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device, search terms, and cookie information. We receive Log Data when you interact with the Website. We use Log Data to provide our Services and to measure, customize, and improve them, as well as collect and use them in the aggregate. The Policy does not apply to, nor do We take any responsibility for any information that is collected by any third party either using the Website or through any links on the Website or through any of the advertisements.
We restrict access to your Information to employees who We believe reasonably need to know that Information in order to fulfil, provide, operate, develop or improve our Website or Services.
Nestavia does not transfer, or share Information about you with another Person or non-affiliated companies except:
- a) To provide products or services you have requested; or
- b) With your permission; or
- c) Under the following circumstances:
- We provide the information to Nestavia’s employees, trusted partners etc. who work on behalf of or with Nestavia under confidentiality agreements. These companies may use Information about you to help Nestavia communicate with you about offers on the Website and our marketing partners;
- We may disclose Information if required to do so by Applicable Law or in good-faith if we believe that such action is necessary to
- (a) conform to the edicts of the Applicable Law; or
- (b) protect and defend rights or property of Nestavia; or
- (c) act under exigent circumstances to protect the personal safety of users of Nestavia’s Website or to protect the public;
- When We believe it is necessary to share the Information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any Person, violations of the Terms of Use, or in any manner which we deem fit;
- We may also use the Information to improve our services, content and advertising;
- We may use the Information to send you important notices and communications regarding our products and services availed or changes to the Terms of Use; Information may also be used internally for research, analysis and auditing;
- We share your Information such as, but not limited to, name and contact number with employees of Nestavia based on expression of interest regarding properties and home loans who may contact you. By using the Website, you authorize Nestavia to contact you via email or phone on your contact details provided to Nestavia and offer you information and services. You expressly authorize us to call you irrespective of your registration with National Do Not Call registry.
- We may collect non-personal Information such as browser details, operating system, occupation, language, pin code, unique device identifier, location so that we can better understand customer behaviour and improve our products, services, and advertising.
- We may collect Information regarding customer activities on various portals and/or websites of Nestavia, whether existing or developed in the future. This aggregated information is used in research, analysis and to monitor products and various promotional schemes. It may be shared in aggregated, non-personal form with third party to enhance customer experience, products offering or services.
Please note that while our system is designed to be full-proof and though we endeavour to protect the Information from illegal means, the same cannot be guaranteed by Nestavia and hence by accessing the Website you expressly waive all your claims against Nestavia of any nature in this regard.
Nestavia or its partners are not responsible for the content or the privacy policies of other web sites to which the Website may link to. Please take time to learn about them before accessing such website.
Nestavia reserves the right to update, change or modify the Policy at any time. The Policy shall come into effect from date of such update, change or modification posted on the Website. Your continued use of the Website or Services after the updated, changed or modified privacy policy is posted on the Website, shall be deemed acceptance of such revised privacy policy. You are advised to review the Policy periodically on the Website to ensure that you are aware of the latest version.
Nestavia shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any Information nor for any error, omission or inaccuracy with respect to any Information so disclosed and used whether or not in pursuance of a legal process or otherwise. Any information shared by you which is not asked by Nestavia during registration, either mandatorily or optionally; accounts to wilful and intentional furnishing and Nestavia will not be liable for breach of such additional information.
If User has any question regarding this Privacy Policy or want to share your concern, you are welcome to easily reach out to us through multiple contact options displayed on https://www.nestaviahomefin.com/contactus and we will try to attend to User’s query within reasonable time. For customer grievance, the customer may raise complaint in writing or electronically i.e. by email to : customerfirst@nestaviahomefin.com by mentioning their loan account number.